There are a number of car hire companies in Kigali but finding a reputable one is not easy at all, especially for the first time. Like in any lucrative business, there are crooks and mediocre
operators that are scheming around to take advantage of the naïve clients. Therefore, you
should be aware that they also exist in the car rental industry and it is easy to dodge their tricks
when you follow the right procedures and be so careful during your booking.
To find a reputable car hire company in Kigali, you can follow these steps:
- Ask for recommendations: Ask friends, family, or colleagues who have rented cars in Kigali
before for recommendations. They may be able to suggest a reliable car hire company based on their experience. What other people have experienced before is likely to be genuine. And in
most cases when you are a referral, the car rental company ensures that you have the best
experience so that you can as well recommend another person. - Research online: Look up car rental companies in Kigali online and read reviews from past
customers. This will give you an idea of the quality of service provided by the company. Visit the various car rental websites and look at what they have to offer to their customers and also get to their TripAdvisor timeline to know what past customers talk about them. this will give you a clue about their service delivery. - Check for certification: Make sure the car rental company is licensed and certified by the
relevant authorities in Rwanda. Ensure that it is affiliated with any travel association in Rwanda. By finding these formalities, you will establish the legality of the operator. - Compare prices: Compare prices of different car rental companies in Kigali to ensure you get
the best deal. However, be wary of extremely low prices, as they may indicate poor quality of
service. Go for a company with a competitive price, a great rental operator cannot be below the market price as they don’t wish to compromise their quality. - Check for insurance: Make sure the car rental company provides insurance coverage for the
vehicle in case of an accident or damage. The insurance must be comprehensive covering third
party, collision damage waiver, and theft. This will keep you free from the liabilities that may
happen to the car during your trip. - Ask about their policies: Find out about the company's policies regarding fuel, mileage, and any other restrictions such as unlimited mileage, extra driver and driving time. Ensure to book with a rental company will friendly terms and conditions.
- Contact the company: Once you have narrowed down your list of potential car rental
companies, contact them and ask any questions you may have. This will give you a better idea
of their level of customer service and how they handle queries.
By following these steps, you should be able to find a reputable car hire company in Kigali that
meets your needs.
